When a user visits a website, they should always have a clue of what they are doing. If they don’t, they tend to drift and then bounce. To ensure that every person who visits your website learns on their own and when needed they are guided by the best help they can be you need Live Chat integration.As a matter of fact live chat Not just Chat, Smarter Chats which preserve and extend the conversation to convert them into a Sale.
INTELLIGENT RESPONSES
Whatever be the technology, it can never replace a human being! When the relevant person understands the visitor through excellent collection of visitor history, what they are interested on etc., it becomes that much easy to assist them. Through pre-saved intelligent responses, your agents will be able to assist the visitor in the best way possible.
INCREASING TURNAROUND
Visitors Are Backed By Instant Help And They Way Live Chat Works Ensures That The Visitor Is Engaged Within The Web Site And We Are Able To Satisfytheir Curiosity With Relevant Answers Which Might Lead To Lesser Bounces And also More Relevant Leads Landing On Your Sales Agent’s Funnel. Also Ensures That Your Website Is Tuned To The Relevant Persona Of The Audience.
SECURITY & ENCRYPTION
Security & Encryption is one of the primary requirements of the data. That is transacted between the website and Live Chat portal. Our SOCAmps Live Chat data is encrypted and also transacted only via the Secure SSL Tunnel of communication. The data is never plain text and hence all communication done by your customer and your Sales personnel is completely secure.
DIRECT CRM INTEGRATION
Removes The Middle Man And Adds The Visitor Directly To The Marketing & Sales Team’s Funnel – Ensuring Easy Approachable Team. Now You Need Not Wait For The Toll Free Number Operator Or The E-Mail Reader To Import Leads Into The CRM To Be Processed. If You Got A Field Sales Team, Then Direct Integration To The CRM Enables Instant Access To The Customer. And Their Requirement To The Sales Team Who Are Already On That Area. If You Have A In-House Sales Team then They Have The Opportunity To Reach The Customer Immediately Via Live Chat And Close The Sale.
